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Salon Policies

Cancellations & Late Arrivals 

In order to continue providing the best possible scheduling options to our guests, we require at least 48 HOURS NOTICE to reschedule or cancel an appointment. If cancelling or rescheduling occurs in less than 48 hours before the start of your appointment time, a fee of $25 per service reserved will be charged to book future appointments. Appointments missed without notice will be charged a no-show fee of 100% of the cost of the scheduled services. If you feel sick or if you have been exposed to ill individuals, we ask that you please stay home. Guests who do not arrive within 15 minutes of their scheduled appointment time will be asked to reschedule and will be subject to the cancellation fee. Please be advised that if you are delayed in your arrival, your service will end at its scheduled time. 

Appointment Reservations

We are an appointment-based salon & each stylist books their own appointments. We recommend that you schedule your next appointment prior to leaving the salon so that we can be sure to accommodate your schedule, as best as possible, to maintain your look. If you are unclear of your future schedule we ask that you wait to book your upcoming hair appointments until you know your schedule. 

Confirmation Texts & Emails

As a courtesy, we will notify you of your appointment date & time upon scheduling. Our system will send reminders (via text or email) 5 days & 1 day before the appointment, to give you plenty of time to notify us if you need to cancel/reschedule. Please confirm the appointment when you receive the reminder. Please inform us if your contact information has changed to avoid late arrivals, missed appointments, and potential cancellation fees.



We kindly ask, out of respect for our salon team & guests, for all conversation regarding controversial topics to be kept out of the salon. This allows us to preserve an environment that protects relaxation and pure joy. 


Child Policy

Children are permitted in the salon when the child is receiving a service. For safety reasons and insurance purposes, no child under the age of 10 may accompany you while you are having a service, babies are an exception. We do not have the facilities to care for children. We love children and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Thank you for understanding.


To communicate regarding any requests or questions, please email:
Please contact your stylist for appointment adjustments and scheduling requests.

Service Adjustment and Return Policy

We strive to offer guests the highest level of guest satisfaction. If you are having challenges with your service, let your stylist know within 7 days of your visit and your stylist will make adjustments to your cut and color accordingly. Should you make a retail purchase that you are unsatisfied with, we will accept exchanges at a full retail credit for 14 days after the initial purchase with receipt.

PureJoy Salon reserves the right to refuse service to any salon guest for improper conduct, tardiness, no-shows, or any other situation we deem inappropriate. By making an appointment, you are agreeing to these terms and conditions above.